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COD | Cash on Hand Delivery

When selecting Cash on delivery (COD) please read our terms and conditions.

Kandila Candle and co is pleased to now offer Cash on Delivery (COD). What is COD?

It is the sale of goods by mail order where payment is made on delivery rather than in advance. If the goods are not paid for, they are returned to the retailer. As a customer, one of the most significant benefits of COD is that you can pay only after you receive the product in hand.

How does it work?

Cash on Delivery (COD) orders are available for orders that do not exceed £100. Unless contacted by Us, KandilaCandleandco, ann.kandilacc@gmail.com.

Place orders at Kandilacandleandco.co.uk and upon check out you will be prompted to select a payment method. Choose Cash on Delivery (COD)

Before proceeding your checkout ensure:

1.Please use this payment method only if you are certain that someone will be available to receive and pay for your order upon delivery. If you intend to leave the address you have provided, kindly endorse your payment to another party to ensure your order is delivered successfully. The standard, but not guaranteed, timeframe for shipping is between 2 and 7 days. Before delivering, we will make sure to contact you in advance.

2. Kindly verify you order, and make cash payment in full (as mentioned on order invoice or shipping label) upon delivery.

3. To avoid delays or delivery failure, please ensure you provided accurate and complete information

  • Name
  • Shipping address
  • Contact number

4.Please prepare the exact amount reflected on your invoice upon delivery.

Thank you for choosing Cash on Delivery (COD) We will get in touch with you and give a scheduled range of what time on the delivery day. Our customers are expected to verify their order and prepare the amount due for collection at the time of delivery.

To facilitate a faster and a smoother process. It would be appreciated if the customer could prepare the exact amount needed to be collected: In case that change would be needed, please advice us to prepare change for a specific amount , this can be communicated when verifying your orders and or when we contact you for delivery schedule.

5.Two delivery attempts will be made by the courier. If your order is not delivered during these attempts, RTS will be triggered (Return to seller). Accounts that have failed Cash on Delivery (COD)  transactions will be unable to place future orders using COD as a payment method.

Thank you :)

 

Ann x